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Restaurant Operations Manager

2 months ago

Charlotte, North Carolina, United States Hooters of America, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hooters of America, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Manage employee performance, providing coaching and feedback to ensure excellent service and quality
  • Customer Experience
    • Ensure exceptional customer service, responding to guest feedback and concerns
    • Develop and implement strategies to increase customer satisfaction and loyalty
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and inventory control
    • Optimize sales and profitability, identifying areas for improvement and implementing cost-saving measures
  • Operational Excellence
    • Ensure compliance with company policies, procedures, and regulatory requirements
    • Develop and implement processes to improve efficiency, productivity, and quality
  • Leadership and Development
    • Lead by example, demonstrating a strong work ethic and commitment to excellence
    • Develop and implement training programs to enhance employee skills and knowledge
Requirements
  • High school diploma or equivalent required; bachelor's degree in hospitality, business, or related field preferred
  • Minimum 2 years of experience in restaurant management, with a proven track record of success
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent customer service and problem-solving skills
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
Preferred Qualifications
  • Food safety certification (e.g., ServSafe)
  • Experience with point-of-sale systems and inventory management software
  • Knowledge of restaurant operations, including menu planning, pricing, and inventory control