Customer Service Coordinator

3 weeks ago


Andover, Massachusetts, United States Simplyhealth Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Simplyhealth. As a key member of our Customer Service department, you will play a crucial part in delivering exceptional customer experiences.

Key Responsibilities

  • Process changes to database records and administer requests accurately, ensuring our contact management systems are up-to-date.
  • Meet productivity requirements by processing customer requests accurately and efficiently, with a focus on quality and timeliness.
  • Ensure deadlines are met and customer expectations are exceeded, while maintaining accurate and up-to-date procedures.
  • Take ownership of queries and follow them through to a successful outcome, providing excellent customer service and support.
  • Work collaboratively with our team to achieve our goals and objectives.

About You

To be successful in this role, you will need:

  • Previous administration experience in a customer-facing role.
  • Strong Microsoft Office skills, with a good understanding of Excel.
  • Excellent attention to detail and strong levels of accuracy.
  • Excellent verbal and written communication skills to effectively interact with customers and colleagues.

What We Offer

In return for your hard work and dedication, you will receive:

  • A competitive basic salary and a range of benefits, including:
  • 36 days holiday (including 8 bank holidays) with the option to buy or sell additional days.
  • Financial allowances to support your work-from-home setup.
  • A group annual bonus (discretionary) up to 5% of your annual salary.
  • A pension scheme with 6% employer contribution and the option to increase or decrease your contribution.
  • A yearly allowance of £500 to use towards benefits such as shopping vouchers, fitness accessories, and more.
  • Free Simplyhealth Cash Plan or Dental Plan.
  • 4 x Life Assurance.


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