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Guest Services Representative

2 months ago

New York, New York, United States Hotel Resource Full time

Hospitality - Hotel

Position: Front Desk Clerk

Company: Hotel Resource

Category: Hospitality - Hotel

Employment Type: Full-Time/Part-Time

Overview:

As a Front Desk Clerk, you will play a crucial role in delivering exceptional guest experiences by managing various customer service tasks while ensuring the highest standards of hospitality.

Key Responsibilities:

  • Welcome, register, and allocate rooms to guests.
  • Handle incoming calls and inquiries.
  • Process charges (room, food, telephone), calculate bills, collect payments, and provide change.
  • Manage reservations and confirm bookings.
  • Monitor room availability and block rooms as necessary.
  • Set up wake-up calls for guests.
  • Handle guest correspondence and messages.
  • Facilitate check-out procedures.
  • Open and close shifts, including cash handling.
  • Maintain the coffee area and market stock as required.
  • Provide information about hotel services and local attractions.
  • Assist in keeping the lobby and entrance areas clean and welcoming.
  • Check lobby equipment and report any maintenance issues.

Qualifications:

We seek a proactive Front Desk Clerk with a strong commitment to service excellence. Ideal candidates will possess:

  • 1 to 3 months of relevant experience.
  • A high school diploma or equivalent.
  • Strong organizational and time-management skills.
  • Outstanding customer service abilities.
  • The capacity to multitask in a dynamic environment.
  • Basic computer and administrative skills.
  • Flexibility in scheduling.

Benefits:

As a Front Desk Clerk with Hotel Resource, you will be part of a leading hospitality organization that values a supportive and inclusive workplace. We offer:

  • Competitive compensation.
  • Comprehensive benefits for full-time roles.
  • Discounts on hotel accommodations worldwide.
  • Discounts on food and beverages.
  • Opportunities for professional growth and advancement.

Your dedication and hard work will be recognized and rewarded in a collaborative environment that encourages personal and professional development.