Guest Services Representative

2 weeks ago

Gulfport, Mississippi, United States ESA Management, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at ESA Management, LLC. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, responding to their needs and requests, and ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances and account for all cash, check, credit card, and city ledger accounts through the property management system.
  • Setup, maintain, and takedown of the breakfast area when required by time of day, and maintain an organized and clean work area behind the front desk, in the lobby, and guest commons in compliance with company standards.
  • Sell the value of ESA to all inquiries (via telephone and in person) and strive to convert them into reservations and occupied rooms in compliance with company standards.
  • Collect relevant guest information in accordance with guidelines, probe for potential sales leads, and identify opportunities.
  • Periodically tour the property to ensure it is meeting brand standards.
  • Assist and provide reasonable accommodations in response to guest requests whenever possible and practical.
Requirements
  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to understand and communicate in English proficiently to interact with guests, associates, and outside vendors.
  • Must be able to operate the property management system technology.
  • Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply good judgment at all times.
  • Ability to deal with problems, address, and solve guest-related issues.
Benefits
  • Weekly Pay
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

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