Customer Service Representative

2 weeks ago

Atlanta, Georgia, United States Aaron's Full time

At Aaron's, a recognized leader in the sales and lease-to-own retail sector, we pride ourselves on delivering exceptional brand experiences and customer satisfaction. Our team members are given the chance to realize their full potential in a collaborative, dynamic, and rewarding environment, complemented by competitive compensation and benefits. This role transcends mere employment; it is a career with a meaningful impact.

Position Overview

The Customer Support Agent plays a crucial role in assisting our retail teams, BrandsMart Leasing clientele, and occasionally the Operations Hub. Responsibilities include, but are not limited to, guiding customers through the lease application process, clarifying the advantages of auto pay, conducting quality assurance calls, addressing customer service inquiries, and managing payment transactions. This position embodies the values and standards of our organization, with a commitment to surpassing customer expectations and achieving business objectives. As this is a newly established role, it will evolve, leading to additional responsibilities over time.

Key Responsibilities

  • Collaborate with retail team members to ensure a seamless customer journey throughout the lease transaction process while providing outstanding service to promote business growth and customer satisfaction.
  • Conduct quality assurance calls on all new lease agreements.
  • Maintain accurate customer records in the Company's computer systems.
  • Address customer service inquiries and discuss opportunities for improvement with supervisors.
  • Ensure compliance with all relevant policies, procedures, regulations, and laws.
  • Respond to phone inquiries from customers and retail locations.
  • Investigate delivery-related issues.
  • Manage customer cancellations, exchanges, and returns at retail locations.
  • Review leases to ensure compliance and report any discrepancies to supervisors.
  • Notify customers regarding their available purchasing power.
  • Clarify lease-to-own agreements with customers during follow-up communications.
  • Audit lease agreements to ensure proper transfer to the Operations Hub.
  • Assist the Operations Hub with payment processing and certain collection tasks as needed.
  • Verify that all credits have been accurately issued from retail locations.
  • Perform any additional duties as assigned.
Aaron's Total Rewards

Our team members are our most valuable asset. In recognition of this, Aaron's offers comprehensive career training, competitive performance incentives, excellent advancement opportunities, and a unique benefits package that includes:
  • Days off on Sundays
  • Employee assistance programs
  • Exclusive discounts through the employee purchase program
  • Programs for physical and financial well-being
  • Tuition reimbursement options
  • Employee Business Resource Groups
  • 401(k) plan with matching contributions
  • Paid time off, including vacation, sick leave, and holidays
  • Life and disability insurance
  • Medical, dental, and vision coverage
  • Paid parental leave
  • Stock purchase plans
  • Pay on Demand options
**Benefits may vary based on full-time or part-time employment status.

Aaron's is dedicated to fostering a diverse and inclusive workplace, celebrating the unique differences of our team members, and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates requiring accommodation during the recruitment process should reach out for assistance.
Aaron's is an Equal Opportunity Employer.

Additional Information
  • Job Family: RTO
  • Job Function: Administrative Support
  • Pay Type: Hourly
  • Minimum Hiring Rate: $15.00
  • Maximum Hiring Rate: $18.00
Apply Now

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