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Customer Service Representative

2 months ago

Bayside, New York, United States Bank of Hope Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bank of Hope. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide excellent customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Financial Transactions: Process financial transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and attention to detail.
  • Product Knowledge: Develop and maintain a strong knowledge of Bank of Hope's products and services, including accounts, loans, and credit cards, to effectively educate and advise clients.
  • Compliance: Ensure compliance with Bank of Hope's security program, including reviewing and complying with the End-User Computing Agreement, and reporting any suspicious activities to management.
  • Communication: Develop and maintain effective communication skills, including written and oral communication, to interact with clients, colleagues, and management.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a banking or financial services environment.
  • Skills: Excellent communication and interpersonal skills, strong analytical and problem-solving skills, and ability to work accurately with close attention to detail.
  • Professionalism: Demonstrate a high level of professionalism, including a businesslike appearance and demeanor, and ability to maintain confidentiality of sensitive information.
What We Offer
  • Competitive Salary: $18-$22 per hour, plus bonus and benefits.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within Bank of Hope.
  • Work-Life Balance: A supportive work environment that promotes work-life balance and employee well-being.