OEM Sales Manager

1 week ago

Rome, Georgia, United States NGA Staffing Full time
Job OverviewAs the OEM Sales Manager - Manufacturing Lead, you will be responsible for leading a team of account managers, inside sales representatives, and customer care representatives to effectively transact business with customers and ensure their needs are met. This role requires a professional with excellent communication and coaching skills who can motivate staff while solving problems that arise on a regular basis.Key Responsibilities
  • Lead, manage, and support a team of account managers, inside sales representatives, and customer care representatives to achieve sales targets and customer satisfaction.
  • Communicate and coordinate with internal teams to address customer issues, needs, and opportunities in a timely manner.
  • Deliver budget and stretch sales targets for assigned house accounts.
  • Design and deploy training and onboarding programs for new hires.
  • Responsible for processes related to customer care, including order entry, order acknowledgments, change orders, expediting, line-downs, requests for information, RMA initiation, escalation of issues, and metrics.
  • Creates reports shared with the Global Vice President, Sales & Marketing, and Leadership Team.
  • Supports HubSpot CRM, working with internal sponsors.
  • Plays a key role in optimizing workflows and connections to order fulfillment processes in cooperation with internal stakeholders.
  • Ensures OEM customer ordering requirements are satisfied, including the use of portals.
  • Responsible for deploying customer satisfaction and loyalty surveys, communicating results to stakeholders and plant personnel, maintaining metrics, and implementing corrective actions.
  • Organizes activities for team building; conducts performance reviews with a focus on career development.
  • Serves as a member of the OEM Sales Leadership Team for dialog and continuous improvements.
About North Ga StaffingNorth Ga Staffing is committed to helping our employees achieve their career goals and providing them with a long-lasting career.

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