Sales Counselor

About Everstory

At Everstory, we're dedicated to creating meaningful experiences for those navigating the complexities of loss. Our mission is to provide compassionate support and personalized guidance, acknowledging the unique journey of each individual and family. We believe that grief is a natural part of the human experience, and our role is to be a steady presence, offering comfort, guidance, and celebration of life and legacy.

The Impact You Will Make

As a Sales Counselor at Everstory, you'll be responsible for delivering exceptional customer experiences, guiding families and individuals through end-of-life memorial planning. You'll utilize our sales process, leveraging discovery, industry expertise, and customer-driven solutions to sell products and services. Your goal will be to maximize revenue for the organization while succeeding in a commission-based selling environment.

Key Responsibilities:

• Provide personalized guidance to individuals and families through memorial planning, utilizing sales presentations and additional tools.
• Offer options to meet unique needs, including touring locations, identifying plots, and advising on burial, entombment, cremation, memorials, and merchandise.
• Manage CRM and lead data, generating new leads through networking, online, and cold calling, and categorizing leads.
• Plan and conduct community outreach events to build relationships and generate new leads.
• Complete required paperwork and processes to finalize sales and deliver services.
• Participate in supporting services and sales meetings, communicating effectively with local management and team members.

Competencies:

• Drive for Results – Consistently exceed goals and perform at a high level.
• Problem Solving – Proactively analyze situations and find effective solutions.
• Listening – Practice attentive and active listening to understand customer needs.
• Business Acumen – Understand how businesses work and stay informed about industry trends.
• Perseverance – Pursue goals with energy and determination.
• Presentation Skills – Effectively communicate with customers and colleagues in various settings.

Requirements:

• High school diploma or equivalent required, with additional education in business, marketing, or sales preferred.
• 1 year of sales experience preferred.
• Valid driver's license and access to a personal vehicle for offsite appointments.
• Proficiency in MS Office and CRM systems.
• Strong attention to detail and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.