Technology Operations Lead

4 weeks ago


Austin, Texas, United States Delaware North Full time
About the Role

We are seeking a highly skilled Technology Operations Lead to join our team at Austin Bergstrom Airport in Austin, Texas. As a key member of our technology team, you will be responsible for overseeing technology for multiple locations and addressing systems infrastructure, solution support, local service requests, and incident management for your sites.

Key Responsibilities
  • Administer all point-of-sale systems and related functions, including training, reporting, documentation, and user access management.
  • Implement technology solutions that align with overall technology standards, strategy, and operational needs.
  • Manage service and solution providers to ensure the successful delivery of technology services that support business operations.
  • Provide operational status reports and statistics on technology hardware and solutions to regional directors during monthly operations reviews.
  • Offer top-tier technical support for all technology services, manage incidents, service requests, change management, and ensure compliance with service level agreements.
Requirements
  • Bachelor's degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field.
  • Minimum of 5 years of experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such as cloud services, server technologies, communication technologies, LANs, WANs, VoIP, and data communication systems.
  • Experience and knowledge of information security.
  • Working knowledge of enterprise systems such as Point-of-Sale, Kronos, SHIFT Time Keeping, Microsoft Windows, and Microsoft Office.
  • Must be willing to be on call to help support unexpected emergencies.
About Delaware North

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability, and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.



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