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Regulatory Policy Consultant
2 months ago
Position: Policy Analyst (Finance and Regulatory)
About the Organization:
Censeo Consulting Group is a distinguished management consulting firm located in Washington D.C., committed to assisting public sector and non-profit clients in achieving operational excellence, enhancing outcomes, and reducing costs. Our tailored approach to strategic consulting addresses our clients' most intricate challenges, fostering operational excellence that transforms their organizations and enables them to fulfill their public and social missions more effectively.
At Censeo, our celebrated culture fosters a close-knit community of approximately 80 dedicated and intelligent colleagues. We advocate for a more efficient public sector while nurturing friendships that extend beyond the workplace. Our philosophy emphasizes a flat organizational structure, promoting a culture of entrepreneurship at every level. We celebrate our achievements collectively, make decisions collaboratively, and cultivate an environment that empowers those with initiative to lead. Each team member contributes their unique personality to the workplace, influencing our growing firm in ways that extend far beyond client engagements.
Role Responsibilities:
We are in search of a Policy Project Analyst (Finance and Regulatory) to enhance Censeo's initiatives aimed at centralizing and optimizing support capabilities at the Consumer Financial Protection Bureau. Key responsibilities include:
- Organizing and addressing customer inquiries in a systematic and timely manner.
- Achieving key performance indicators (KPIs) and service level agreements (SLAs) to ensure an outstanding customer experience.
- Efficiently investigating and resolving regulatory compliance challenges, minimizing operational disruptions while adhering to legal and regulatory standards.
- Exhibiting strong customer service orientation, exceptional conflict resolution, and problem-solving capabilities.
- Following up on completed tasks to guarantee user satisfaction and acceptance.
- Monitoring progress against all related activities and performance metrics.
- Engaging in knowledge-sharing initiatives within the project team and across the agency.
- Managing and prioritizing multiple competing tasks to deliver an exceptional customer experience.
Ideal Candidate Profile:
At Censeo, we seek distinctive candidates whose passion and enthusiasm will contribute to shaping our client insights and workplace culture. Our team boasts diverse backgrounds, areas of expertise, personality types, and culinary preferences. Our successes, both client-focused and cultural, stem from our team's innovation, creative problem-solving, and collaboration. The unique perspective you bring and your approach to challenges are far more significant to us than formal qualifications. A successful Regulatory Support Specialist will possess:
- Junior: 0-4 years of experience with Federal or private sector clients.
- Mid-Level: 4+ years of experience with Federal or private sector clients.
- A BA/BS degree from an accredited institution.
- Proficiency in Microsoft Office Suite (Teams/Outlook/PowerPoint).
- Experience in project support and customer issue triaging.
- Background in a helpdesk environment, including at least one year of Salesforce support (preferred).
- Experience working in or with a financial institution (preferred).
- Familiarity with the regulatory sector (preferred).
- Meticulous attention to detail and strong organizational skills.
- Robust analytical skills to interpret data, identify trends, and provide insights.
- Exceptional communication skills, both written and verbal.
- A collaborative spirit to work with cross-functional teams, including Salesforce administrators and business stakeholders, to resolve complex issues.
- Adeptness in troubleshooting and resolving technical challenges.
- Strong time management skills and adaptability to shifting priorities.
- Critical thinking abilities to align tasks while mitigating challenges, achieving overall organizational objectives.
- Capacity to establish a high degree of trust with clients.
Work Environment:
Censeo Consulting Group operates in a hybrid work setting, providing flexibility to work remotely and in our office located in a vibrant downtown area. This arrangement allows for efficient client meetings and fosters a balanced work-life dynamic.
Compensation and Benefits:
Censeo offers a competitive salary range for this position, along with a comprehensive benefits package that includes paid vacation and sick leave, flexible work options, and opportunities for tuition and training reimbursement.
Commitment to Diversity:
Censeo is an equal opportunity employer, dedicated to ensuring equal opportunity for all applicants and employees in compliance with applicable state and federal laws prohibiting discrimination.
