Night Auditor
4 days ago
We are seeking a dedicated and customer-focused Night Auditor to join our team at Hampton Inn Buffalo-Airport/Galleria Mall. As the face of the hotel during overnight hours, you will provide exceptional service to all guests, ensuring their stay is comfortable and memorable.
About the Role
The Night Auditor is responsible for greeting guests, completing check-in/check-out procedures, and handling cash, credit card information, and goods at the property.
You will be required to identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all. You will also take reservations from incoming callers, input pertinent information into the hotel management system, and update or cancel reservations as requested by the guest.
In addition, you will organize previous shifts' paperwork, close and balance all room accounts and vouchers, investigate and analyze out-of-balance situations, run trial balance reports, and perform night audit tasks.
As a key member of our team, you will prepare guest folios for express check-out and ensure that all transactions are accurately recorded and processed.
Requirements- Customer Service experience in a hotel setting preferred.
- BRAND experience is a plus.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property Management System, WORD, and EXCEL is strongly preferred.
- Valid driver's license with acceptable driving history subject to company approval.
- Typical schedule: Overnights, 11 PM- 7 AM Weekend availability needed.
- Paid weekly (every Friday)
- Medical, Dental & Vision Insurance
- Competitive 401(k) Retirement Savings Plan with generous employer match
- Paid vacation and sick time
- Paid holidays
- Tuition reimbursement
- Flexible spending account
- Company-paid life insurance
- Company-paid short-term disability insurance
- Long-term disability insurance
- Employee assistance program
- Hotel discounts for you, your friends, and family
- Wellness programs
- Monthly employee appreciation activities and events
- Learning and development opportunities
- Employee referral program
Salary Range: $16.50 - $17.50 per hour.
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