Hotel Night Auditor Position
1 day ago
About the Role
">- The Hampton Inn & Suites by Hilton-Buffalo Downtown is seeking an experienced Night Auditor to join their team.
We are looking for a dedicated and customer-focused individual to provide superior service to our guests during overnight hours. As a Night Auditor, you will be responsible for:
- Greeting guests, completing check-in and check-out procedures, and obtaining pertinent information.
- Handling cash, credit card transactions, and managing goods at the property.
- Identifying guest needs and providing relevant information about hotel services and amenities.
- Taking reservations from incoming callers, inputting information into the hotel management system, and updating/canceling reservations as requested.
- Organizing previous shifts' paperwork, closing and balancing room accounts and vouchers, investigating out-of-balance situations, and running trial balance reports.
- Preparing guest folios for express check-out.
About Buffalo Lodging Associates
">Buffalo Lodging Associates is a hotel management company that has put an emphasis on true hospitality since its founding in 1996. We have built an extensive portfolio of 50 hotels, partnering with respected brands like Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International.
Our community of welcoming, committed, and passionate associates is driven to provide a best-in-class hospitality experience and operational excellence. If you embody our core values of Excellence, Passion, Integrity, and Inclusive, we encourage you to apply.
Your Responsibilities
">- You must have customer service experience, preferably in a hotel setting.
- Hilton experience is a plus, but not required.
- A High School diploma or equivalent is preferred.
- You should have computer knowledge, including intranet, Property Management System (PMS), Word, and Excel.
- A valid driver's license and acceptable driving history are required.
- You will work overnights, 11 PM-7 AM, with weekend availability needed.
What We Offer
">- Paid Weekly: Every Friday, you'll receive your paycheck.
- Medical, Dental, and Vision Insurance: We've got you covered.
- Competitive 401(k) Retirement Savings Plan: Enjoy a generous employer match.
- Paid Vacation and Sick Time: Relax and recharge.
- Paid Holidays: Celebrate with us.
- Tuition Reimbursement: Pursue your education.
- Flexible Spending Account: Manage your finances.
- Company Paid Life Insurance: Peace of mind.
- Short-Term Disability Insurance: We've got you covered.
- Long-Term Disability Insurance: Protect your future.
- Employee Assistance Program: Confidential support.
- Hotel Discounts: Enjoy perks for you, your friends, and family.
- Wellness Programs: Stay healthy.
- Monthly Employee Appreciation Activities & Events: Celebrate with us.
- Learning and Development Opportunities: Grow with us.
- Employee Referral Program: Refer a friend.
Estimated Salary Range: $16.50 - $17.50
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