Account Specialist

4 weeks ago


Lenexa, Kansas, United States KGP Telecommunications, Inc. Full time
Overview

KGPCo is a leading provider of network solutions and services to Communications Service Providers. Our customers rely on our expertise to build, maintain, and transform networks that connect the world.

Responsibilities
  • Build and maintain positive relationships with assigned customers
  • Provide excellent customer service and support
  • Manage manual order entry inquiries and concerns, including order status, expediting, delivery schedules, and replacement needs
  • Utilize the CRM to document activities and account summary notes
  • Assist in new hire employee training and act as a mentor for new employees on KGPCo systems, processes, and procedures
Qualifications
  • Associate's degree or equivalent from a two-year college or technical school
  • At least two years of related office and/or customer service experience
  • Proficient with Microsoft Office, including Word, Excel, and Outlook
  • Excellent written and verbal communication and strong organizational skills
  • Ability to establish a strong rapport with customers
  • Ability to prioritize work in a fast-paced work environment
Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the Company.

Mathematical Skills

Ability to add and subtract 10-digit numbers, to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume, and distance.

Work Environment

KGPCo is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity.


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