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Breakfast Club Order Taker

1 month ago

Los Angeles, California, United States Earl Enterprises Full time
About The Breakfast Club

We are an influencer cafe where vloggers and social media stars come to socialize. Located in the heart of Hollywood, our 7500 square foot restaurant features a fast casual breakfast restaurant, seating plan that can be booked in advance, and a small film studio for verified creators to use.

Job Summary

The Order Taker/Cashier is responsible for providing excellent Guest service by greeting each Guest with a friendly, welcoming greeting, ensuring that all entre items are entered into the POS accurately and that payments are processed accurately, up-selling sides, desserts and drinks, and engaging Guests in topics regarding the Company's loyalty program and inviting Guests to provide their feedback using the Company's online survey.

Essential Functions
  • Answers the telephone within 3 rings and with a smile in his/her voice
  • Takes the Guests order and handles cash and credit transaction accurately
  • General math skills
  • Maintain Proper Cash Handling Procedures as defined by the Company
  • Maintain all cash handling documentation for their drawer
  • Enters order accurately into the POS system
  • Handles Guests problems efficiently and in a friendly manner
  • Demonstrates knowledge of the brand and menu items
  • Suggestively sells additional menu items
  • Greets Guests when they are entering and leaving to make them feel comfortable and welcome
  • Maintains cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, kitchen, prep areas and restrooms.
Competency Statement
  • Communication - Conveys ideas and facts orally using language the audience will best understand.
  • Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
  • Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
  • Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
  • Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Interpersonal - Gets along well with a variety of personalities and individuals.
  • Listening - Understands and learns from what others say.
  • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Guest Oriented - Ability to take care of the guests' needs while following company procedures.