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Multi-Unit Assistant General Manager

2 months ago

New York, New York, United States Blank Street Full time
About Blank Street

At Blank Street, we believe that great coffee should be an everyday ritual. With a presence in several major cities, we're a pioneering brand that's changing the specialty coffee landscape. Our mission is to simplify the coffee experience while maintaining high-quality products and exceptional customer service.

Job Summary

We're seeking a highly skilled and experienced Multi-Unit Assistant General Manager to join our team. As a key member of our operations team, you'll be responsible for supporting the development of your employees, ensuring the stores' environment is in top condition, and driving sales growth. If you're a results-driven leader with a passion for coffee and customer service, we'd love to hear from you.

Key Responsibilities
  • People - Develop and coach your teammates to achieve their full potential
    • Support your General Manager and Training Team to train new employees and develop the talent of the future
    • Ensure your teams are arriving on time and address attendance issues to support business needs
    • Develop your teams in a timely manner, ensuring coffee accreditation is handled on time in line with company standards
    • Foster a local team culture that's unique to your neighborhood, keeping teams motivated and engaged
    • Maintain the best eNPS scores across your neighborhoods and address team morale issues in real-time
  • Product - Execute our product flawlessly
    • Have a thorough understanding of what makes Blank Street's products unique and communicate it to customers and teammates
    • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date
  • Physical Space - Ensure true operational and brand excellence
    • Be ahead of adverse weather planning, according to company policies
    • Ensure pest control services are followed up and address any issues to support Store Leaders in achieving A grades
    • Support Store Leaders to take care of maintenance issues quickly, providing the tools and environment they need to succeed
  • Performance - Be the best at what you do
    • Be a champion of your stores' financial performance, finding ways to grow AOV, meet sales goals through creative initiatives, and gain team buy-in
    • Uphold company standard NPS scores, celebrating positives with your teams and addressing feedback to improve
Requirements
  • New York City Food Protection Certificate (DOH card)
  • Multi-unit experience is a plus
  • 4+ years' experience in a customer service leadership position
  • Love for coffee and customer service
  • Experience working in a unionized environment is a plus
  • Strong knowledge of specialty coffee, espresso, and equipment is a must
  • Strong decision-making and multitasking skills
  • Strong interpersonal communication skills
Availability Requirements

Full-time position, 45 hours per week, 5 days of availability required, and must be available to work 2 peak days (usually weekend days)

Perks
  • $62,500 annual salary + bonus potential
  • Medical, Dental, and Vision coverage
  • Paid sick time
  • Paid Time off + company holidays
  • Bonus program
  • A whole lot of Blank Street swag & coffee