Technical Support Specialist

6 days ago


Waterloo, Iowa, United States POS Professional Office Services Full time

At POS Professional Office Services, we are seeking a talented Technical Support Specialist to join our team in Waterloo, Iowa. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role

This is an exciting opportunity for someone who is passionate about delivering excellent customer experiences and has a strong background in technical support. You will work closely with our team to resolve technical issues, provide training and product demonstrations, and collaborate on process improvements.

We are looking for a motivated individual who is able to adapt to change, prioritize tasks effectively, and multitask in a fast-paced environment. If you have a strong work ethic, excellent communication skills, and a passion for delivering exceptional results, we encourage you to apply.

Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Assist in the creation and updating of documentation, checklists, and procedures
  • Collaborate with cross-functional teams to identify new application opportunities and develop solutions
  • Analyze and troubleshoot technical issues to ensure prompt resolution
  • Develop and deliver training sessions to staff and customers
  • Maintain industry knowledge through self-study of new technologies and techniques
Requirements
  • Bachelor's degree or 3-5 years of experience in a related field
  • Strong business acumen, including detailed written and verbal communication
  • Ability to present information effectively using multiple types of media
  • Experience with MS Office Suite (Excel, Word)
  • Strategic problem-solving skills and ability to collaborate cross-functionally
What We Offer
  • Competitive salary range: $55,000 - $65,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company contribution
  • Flex spending account and paid time off
  • Paid holidays and employer-sponsored life insurance and short-term/long-term disability insurance


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