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Network Operations Associate

1 month ago

Chicago, Illinois, United States Zentro Full time
About This Role

The successful Associate Network Operations Technician performs surveillance, triage, and repair of the Zentro metro-area wireless network and datacenter infrastructure as part of a 24x7 Network Operations team. Network Operations Technicians work alongside colleagues in network engineering, network infrastructure and customer support to ensure seamless network performance and customer experience.

Key Responsibilities:
  • Monitor, maintain, configure and troubleshoot fixed wireless backbone
  • Monitor, maintain, configure, and troubleshoot switching, routing and associated network equipment.
  • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
  • Interface with customers, engineers, vendors and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and field technicians during service impacting network events.
  • Preventative maintenance management i.e. Software/firmware upgrades, maintenance procedures, and recovery tactics.
  • Operate in a 24 X 7 Network Operations Center;
  • Participate in an on-call rotation.
  • Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various network platforms: Mikrotik, Siae, IgniteNet, Ubiquiti, CloudTrax, Ruckus, Meraki.

Requirements:
  • College degree and/or 2+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.
  • Must have a valid driver's license
  • Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.
  • Excellent problem-solving skills.
  • Strong computer skills in a Windows PC/Server LAN environment.
  • Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
  • Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
  • Strong knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, dig, SNMP, etc.
  • Must be able to sit / stand for long period of time and perform other physical demands in the position including but not limited to lifting up to 30 pounds.
  • Experience with Fixed Wireless is preferred.
  • Experience with programming and/or scripting in a network environment is preferred.
  • Experience with Linux (esp. Ubuntu/CentOS) is preferred.

What We Offer:
  • Salary up to $45,000 depending on experience and skillset
  • Health and Dental benefits; paid vacation, sick leave, and holidays; more great perks
  • The opportunity to work, learn, and "wear many hats" in a dynamic and friendly small-office environment