Network Operations Associate

4 weeks ago


Chicago, Illinois, United States FourKites, Inc. Full time

At FourKites, we're tackling complex challenges with real-world impacts. Our platform helps customers operate efficient, agile, and sustainable global supply chains. As an Operations Associate, you'll be the mastermind behind our customers' success, managing their experience through relationships and technical expertise. You'll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in our platform. Your quick execution of our carrier and broker onboarding process will wow them.

Key Responsibilities:

  • Onboard carriers to our platform, using creativity to solve unique problems and integrate with FourKites.
  • Lead carrier calls, set follow-up tasks, and action items.
  • Navigate and understand enterprise-level software, diagnose complex technical and operational problems, and provide solutions.
  • Understand customer and company business objectives to determine and execute on carrier onboarding and compliance goals.
  • Provide regular updates on onboarding and compliance progress to customers.

Requirements:

  • Bachelor's degree from an accredited university preferred but not required.
  • Proficient in MS Office, Google Apps, and CRM tools.
  • Customer-facing experience.
  • Experience in logistics or SaaS a plus.

About FourKites:

FourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores, and beyond. We track more than 2.5 million shipments daily across road, rail, ocean, air, parcel, and courier, and reach over 185 countries. Our platform combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,000 of the world's most recognized brands trust FourKites to transform their business and create more agile, efficient, and sustainable supply chains.



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