Cisco WebEx Contact Center Operations Specialist

5 days ago


Plainsboro, New Jersey, United States Techtrueup Full time
Job Title: Cisco WebEx Contact Center Operations Engineer

We are seeking a skilled Cisco WebEx Contact Center Engineer to join our dynamic team at Techtrueup. As an expert in Cisco's WebEx Contact Center solutions, you will play a crucial role in deploying and managing day-to-day operations for our enterprise clients from our network operation center in the USA.

Key Responsibilities:
  • Manage Day 2 Operations (Level 2, Level 3 Operations) around Cisco WebEx Contact Center solutions
  • Lead the shift during business hours for all Contact Center and UC related issues
  • Provide technical guidance and support Operations staff as part of Incident management process
  • Excellent understanding of SIP and ability to troubleshoot issues using packet capture and step-by-step diagnostic of voice packets/Wireshark traces
  • Configure and maintain end-to-end contact center features, including routing, reporting, and integration with other systems such as SBC, PBX, CRM, etc.
  • Troubleshoot and resolve any technical issues related to the WebEx Contact Center platform.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or related field along with 5+ Years of experience preferably in Service Provider and System Integration environment.
  • Proven experience as a Cisco WebEx Contact Center operation support engineer or similar role, with a strong understanding of Cisco UCCE platforms.
  • Expertise in designing and implementing complex Cisco WebEx Contact Center solutions, including IVR scripting, call routing, and integration with CRM systems.
  • Hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and other related Cisco UC technologies.
  • Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
  • Excellent communication skills with the ability to articulate technical concepts to non-technical audiences.
  • Cisco certifications (e.g. CCNP Collaboration) are preferred.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Expertise in independently configuring and managing complete AudioCodes applications Protocols experience required: SIP, RTP, RTCP, SDP, SRTP, H32X, and MGCP

Experience with network traffic tools (e.g. Wireshark, syslog viewer, Snooper) required

All your information will be kept confidential according to EEO guidelines.



  • Plainsboro, New Jersey, United States Techtrueup Full time

    Job Title: Network & UC Operation LeadAt Techtrueup, we are seeking a highly skilled Network & UC Operation Lead to join our team. As a key member of our IT department, you will be responsible for overseeing the operations and management of our unified communication infrastructure, with a focus on Cisco Webex and SD-WAN technologies.Key...


  • Plainsboro, New Jersey, United States Smart IMS Full time

    Job Title: Network Support SpecialistSmart IMS Inc. is a leading provider of cybersecurity, digital technology, and cloud transformation services. We are seeking a skilled Network Support Specialist to join our dynamic team.The ideal candidate will possess either a CCNA or CCNP certification and have a strong background in network support and...

  • Travel Nurse RN

    4 weeks ago


    Plainsboro, New Jersey, United States GHR Healthcare - Travel Division Full time

    Job Title: Travel Nurse RN - Operating Room SpecialistJob Summary: GHR Healthcare - Travel Division is seeking a skilled travel nurse RN to join our team as an Operating Room Specialist. As a travel nurse, you will have the opportunity to work in a variety of settings and gain valuable experience in a dynamic and fast-paced...


  • Plainsboro, New Jersey, United States Compass Group Careers Full time

    Job OverviewWe are seeking a Mailroom Operations Specialist to manage and facilitate all mail and distribution services with exceptional customer service.Key Responsibilities:Receive, sort, and deliver various types of mail and packages, including interoffice correspondence and USPS mail.Maintain accurate records of incoming and outgoing shipments, ensuring...


  • Plainsboro, New Jersey, United States Compass Group Careers Full time

    Job OverviewWe are seeking a dedicated Mailroom Operations Specialist to manage and facilitate all aspects of mail and distribution services. This role is essential in ensuring that all mail items are processed accurately and efficiently while providing exceptional customer service.Key Responsibilities:Receive, sort, and deliver various mail items, including...

  • Travel Nurse RN

    3 weeks ago


    Plainsboro, New Jersey, United States GHR Healthcare - Travel Division Full time

    Job Title: Travel Nurse RN - Operating Room SpecialistJob Summary: GHR Healthcare - Travel Division is seeking a skilled travel nurse RN to join our team as an Operating Room Specialist. As a travel nurse, you will have the opportunity to work in a variety of settings and gain valuable experience in a dynamic and fast-paced...


  • Plainsboro, New Jersey, United States Compass Group Careers Full time

    Job DescriptionWe are currently seeking a Mailroom Operations Specialist to manage our mail and distribution services with exceptional customer service.Position Overview: Responsible for the accurate and timely processing of all mail and distribution items.Key Responsibilities:Receive, sort, and deliver various mail items including interoffice mail and...


  • Plainsboro, New Jersey, United States Metro One LPSG Full time

    ARE YOU INTERESTED IN A CAREER IN SECURITY OR LOSS PREVENTION? Security has evolved into a respected profession, and we invite you to explore a rewarding career path with Metro One Loss Prevention Service Group. WHAT WE PROVIDE: • Weekly Compensation • Competitive Benefits Package • Flexible Work Hours • Simple Online Application Process Metro One...

  • Travel Nurse RN OR

    2 weeks ago


    Plainsboro, New Jersey, United States GHR Healthcare - Travel Division Full time

    Job DetailsJob Title: Travel Nurse RN OR - Operating Room SpecialistJob Type: Travel NursingSpecialty: Operating RoomDiscipline: Registered Nurse (RN)Shift: 12 hours, nightsHours per Week: 40Duration: 13 weeksEmployment Type: TravelAbout the PositionGHR Healthcare - Travel Division is seeking a skilled Operating Room Travel Nurse RN to join their team. As a...


  • Plainsboro, New Jersey, United States Proclinical Staffing Full time

    Business Support Coordinator OpportunityWe are seeking a highly skilled Business Support Coordinator to join our team at Proclinical Staffing. As a key member of our Talent Management team, you will play a vital role in supporting the functional objectives of our organization.Key Responsibilities:Lead project management in support of Enterprise Onboarding,...


  • Plainsboro, New Jersey, United States Proclinical Staffing Full time

    Office Support Specialist - Temporary PositionProclinical Staffing is in search of a reliable and detail-oriented Office Support Specialist. Key Responsibilities:This position entails providing assistance to a team with a variety of administrative functions, including organizing meetings, coordinating travel arrangements, and performing general office tasks....


  • Plainsboro, New Jersey, United States Zufall Health Center Full time

    Job SummaryZufall Health Center is seeking a highly skilled Patient Representative to join our team. As a Patient Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience.Key ResponsibilitiesGreets patients and visitors in a prompt, pleasant, and helpful...

  • Operating Room Nurse

    2 weeks ago


    Plainsboro, New Jersey, United States GHR Healthcare Full time

    GHR Healthcare is seeking a skilled Operating Room Nurse to join their team. This contract position offers a unique opportunity to work in a dynamic environment with a reputable healthcare provider. As an Operating Room Nurse, you will be responsible for providing high-quality patient care in a fast-paced setting. The ideal candidate will have excellent...

  • Operating Room Nurse

    2 weeks ago


    Plainsboro, New Jersey, United States GHR Healthcare Full time

    GHR Healthcare is seeking a skilled Operating Room Nurse to join their team. This contract position offers a unique opportunity to work in a dynamic environment with a reputable healthcare provider. As an Operating Room Nurse, you will be responsible for providing high-quality patient care in a fast-paced setting. The ideal candidate will have excellent...


  • Plainsboro, New Jersey, United States GForce Life Sciences Full time

    Purpose and ScopeGForce Life Sciences seeks a highly skilled Patient Safety Specialist to join our team. As a key member of our pharmacovigilance department, you will be responsible for the receipt, processing, and quality assessment of safety information related to our products.Key ResponsibilitiesProcess and analyze adverse event reports and technical...


  • Plainsboro, New Jersey, United States GForce Life Sciences Full time

    Purpose and ScopeGForce Life Sciences seeks a highly skilled Patient Safety Specialist to join our team. As a key member of our pharmacovigilance department, you will be responsible for the receipt, processing, and quality assessment of safety information related to our products.Key ResponsibilitiesProcess and analyze adverse event reports and technical...

  • Physical Therapist

    2 weeks ago


    Plainsboro, New Jersey, United States Fox Rehabilitation Full time

    Unlock Your Potential as a Physical Therapist with Fox RehabilitationAt Fox Rehabilitation, we're committed to providing top-notch care to our patients, and we're seeking talented Physical Therapists to join our team. As a Physical Therapist with Fox, you'll have the opportunity to work in a 1:1 setting, providing personalized care to older adults in their...


  • Plainsboro, New Jersey, United States GHR Healthcare Full time

    Job Title: Travel Nurse RN SpecialistJob Summary: GHR Healthcare is seeking a skilled travel nurse RN specialist to join our team in a dynamic Operating Room environment.Key Responsibilities:Circulate all services and scrub most proceduresFocus on urology (cysto), robotics, and orthopedics (joints and spine) casesParticipate in on-call and weekend rotations,...

  • Clinical Dietitian

    2 weeks ago


    Plainsboro, New Jersey, United States Pennsylvania Medicine Full time

    Job SummaryPennsylvania Medicine is committed to delivering exceptional patient care, advancing medical research, and educating future healthcare professionals. As a Clinical Dietitian - Eating Disorders Specialist, you will be an integral part of our interdisciplinary treatment team in a general hospital setting.Key ResponsibilitiesProvide nutrition...

  • Operating Room Nurse

    2 weeks ago


    Plainsboro, New Jersey, United States Talent4Health Full time

    Job Opportunity: Operating Room NurseTalent4Health is seeking a skilled Operating Room Nurse for a travel nursing position in New Jersey.Job RequirementsSpecialty: Operating RoomDiscipline: Registered NurseShift: 8 hours, days, flexibleEmployment Type: TravelPerks: Full Medical BenefitsAs an Operating Room Nurse, you will circulate all services, scrub most,...