Business Strategy Principal
4 weeks ago
At Discover, we're committed to delivering exceptional customer experiences. As a Business Strategy Principal, you'll play a critical role in developing and implementing customer service strategies that drive business growth and minimize customer experience friction.
Key Responsibilities:
- Develop and implement customer service strategies that support business goals
- Drive continuous improvement through process discipline and innovation
- Mitigate business risk while designing process and strategy changes
- Support operations and other business partners through design, implementation, and testing of processes and strategies
- Lead the development and management of a Limited English Proficiency Program
Requirements:
- Bachelor's Degree in Marketing or Business Administration and Management
- 4+ years' experience in customer service or business-related field
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Preferred Qualifications:
- 8+ years' experience in customer service or business-related field
- 3+ years managing complex cross-functional initiatives
- Experience executing or supporting Marketing strategies/programs
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.
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