Service Design Lead
3 weeks ago
Capital One is seeking a highly skilled Service Design Lead to join our team. As a key member of our Experience Design team, you will be responsible for leading the design of customer experiences that are intuitive, engaging, and meet the needs of our customers.
Key Responsibilities:- Collaborate with cross-functional teams to understand customer needs and develop design solutions that meet those needs.
- Lead the design of customer experiences across multiple touchpoints, including digital and physical channels.
- Develop and maintain design standards and guidelines to ensure consistency across the organization.
- Work with stakeholders to prioritize design initiatives and allocate resources effectively.
- Present design solutions and recommendations to senior leadership and other stakeholders.
- 5+ years of experience in service design, design strategy, or human-centered design.
- Proven track record of leading design teams and delivering successful design projects.
- Strong understanding of design principles, human-centered design methodologies, and design thinking.
- Excellent communication and presentation skills, with the ability to effectively communicate design solutions to both technical and non-technical stakeholders.
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
- A competitive salary and benefits package.
- The opportunity to work with a talented team of designers and innovators.
- A dynamic and supportive work environment that encourages creativity and collaboration.
- The chance to make a meaningful impact on the customer experience and contribute to the success of a leading financial institution.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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