Service Design Lead

3 weeks ago


Chicago, Illinois, United States Capital One Full time
Service Design Lead

Capital One is seeking a highly skilled Service Design Lead to join our team. As a key member of our Experience Design team, you will be responsible for leading the design of customer experiences that are intuitive, engaging, and meet the needs of our customers.

Key Responsibilities:
  • Collaborate with cross-functional teams to understand customer needs and develop design solutions that meet those needs.
  • Lead the design of customer experiences across multiple touchpoints, including digital and physical channels.
  • Develop and maintain design standards and guidelines to ensure consistency across the organization.
  • Work with stakeholders to prioritize design initiatives and allocate resources effectively.
  • Present design solutions and recommendations to senior leadership and other stakeholders.
Requirements:
  • 5+ years of experience in service design, design strategy, or human-centered design.
  • Proven track record of leading design teams and delivering successful design projects.
  • Strong understanding of design principles, human-centered design methodologies, and design thinking.
  • Excellent communication and presentation skills, with the ability to effectively communicate design solutions to both technical and non-technical stakeholders.
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of designers and innovators.
  • A dynamic and supportive work environment that encourages creativity and collaboration.
  • The chance to make a meaningful impact on the customer experience and contribute to the success of a leading financial institution.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.



  • Chicago, Illinois, United States SoftServe Full time

    Job Profile SummaryWe are seeking a highly skilled Service Design Team Lead to join our Digital Transformation practice at SoftServe. As a key member of our team, you will be responsible for leading, communicating, executing, and selling SoftServe Service Design capabilities, including discovery, pre-sales design strategy, consulting, design workshops,...


  • Chicago, Illinois, United States SoftServe Full time

    About the RoleWe are seeking a highly experienced Service Design Team Lead to join our Digital Transformation practice at SoftServe. As a key member of our team, you will be responsible for leading, communicating, executing, and selling SoftServe Service Design capabilities.Key ResponsibilitiesLead Service Design Activities:Oversee the end-to-end service...


  • Chicago, Illinois, United States McDonald's Full time

    About McDonald'sMcDonald's is a global leader in the quick-service restaurant industry, with a presence in over 100 countries and a commitment to delivering exceptional customer experiences. Our brand is built on a foundation of quality, convenience, and value, and we're always looking for talented individuals to join our team.Job DescriptionWe're seeking a...


  • Chicago, Illinois, United States The Kraft Heinz Company Full time

    Packaging Design Engineer Lead Job DescriptionThe Packaging Design Engineer Lead is a key member of the Design and Technical Capabilities team, responsible for leading the development of packaging design standards, processes, and projects. This role requires a strong technical background in packaging design, as well as excellent project management and...

  • Senior Creative Lead

    4 weeks ago


    Chicago, Illinois, United States Pivot Design Full time

    About Pivot DesignPivot Design is a pioneering creative agency that embodies the spirit of innovation and wellness. As a woman-owned and independent entity, we thrive on thinking differently and pushing the boundaries of what wellness brands can be.We're passionate about leveraging the power of design to drive meaningful change in people's lives. Our team is...


  • Chicago, Illinois, United States Gryphon Oakwood Full time

    Electrical Design ManagerGryphon Oakwood is seeking an experienced Electrical Design Manager to lead the design and implementation of complex electrical systems across various projects.Key Responsibilities:Develop and implement electrical system designs that meet project requirements and industry standards.Collaborate with cross-functional teams to ensure...


  • Chicago, Illinois, United States The Brynn Olson Group LLC Full time

    Job DescriptionThe Brynn Olson Group LLC is seeking a highly skilled and experienced Senior Interior Designer to join our dynamic team. As a key member of our design team, you will be responsible for leading the success of large, high-end projects from start to finish.Key Responsibilities:Project Leadership: Lead multiple large-scale turnkey design projects...

  • Mechanical Engineer

    1 week ago


    Chicago, Illinois, United States Sargent & Lundy Full time

    Job Title: Mechanical Engineer - Design LeadJoin Sargent & Lundy, a leading engineering firm, as a Mechanical Engineer - Design Lead. In this role, you will lead the mechanical engineering design efforts for a team of junior and senior engineers and designers.Responsibilities:Lead the mechanical engineering design efforts for a team of junior and senior...

  • Mechanical Engineer

    4 weeks ago


    Chicago, Illinois, United States Sargent & Lundy Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineer to lead our design efforts in the Energy & Industrial Group. As a key member of our team, you will be responsible for overseeing the mechanical engineering design process, ensuring that projects are completed on time and within budget.Key ResponsibilitiesLead the mechanical engineering design...


  • Chicago, Illinois, United States Sargent & Lundy Full time

    Job Title: Lead Transmission Line Design EngineerThis is a challenging and rewarding role that offers a unique blend of technical expertise and leadership skills. As a Lead Transmission Line Design Engineer, you will be responsible for designing and developing complex underground transmission lines for voltages up to 500kV.Key Responsibilities:Design and...

  • Mechanical Engineer

    1 week ago


    Chicago, Illinois, United States Sargent & Lundy Full time

    About the RoleWe are seeking a highly experienced Mechanical Engineer to lead our design efforts in the Energy & Industrial Group. As a key member of our team, you will be responsible for overseeing the mechanical engineering design process, ensuring timely and high-quality delivery of projects.Key ResponsibilitiesLead the mechanical engineering design team...

  • Mechanical Engineer

    6 days ago


    Chicago, Illinois, United States Sargent & Lundy Full time

    About the RoleWe are seeking a highly skilled Mechanical Engineer to lead our design efforts in the Energy & Industrial Group. As a key member of our team, you will be responsible for overseeing the mechanical engineering design process, collaborating with junior and senior engineers, and ensuring the successful delivery of projects.Key ResponsibilitiesLead...


  • Chicago, Illinois, United States Sterling Engineering Full time

    Job Title: Lead Licensed Professional Mechanical EngineerLocation: Hybrid onsite 2-3 days a weekWe are seeking a highly skilled and experienced Licensed Professional Sr Mechanical Engineer to join our team as a Lead Engineer. The ideal candidate will possess a Bachelor of Science degree in Mechanical Engineering (BSME, Beng, Btech, BSMET, or BASc) and have...


  • Chicago, Illinois, United States Vinci Full time

    Job DescriptionVINCI Construction Grands Projets is seeking a highly skilled Trackwork Design Coordinator/Discipline Lead to join our team for the $2.9BN Design Build Red Line Extension (RLE) project in Chicago. As a key member of our design team, you will be responsible for planning, developing, and organizing the design efforts focused on trackwork, as...

  • Global UX Design Lead

    1 month ago


    Chicago, Illinois, United States Boston Consulting Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior UX Designer Manager to join our team at Boston Consulting Group. As a key member of our Global IT UX Center of Expertise, you will play a crucial role in shaping the user experience (UX) and interface (UI) of our Gen AI products.Key ResponsibilitiesUser Research & AnalysisConduct user...

  • Global UX Design Lead

    3 weeks ago


    Chicago, Illinois, United States Boston Consulting Group Full time

    Designing the Future of AIAs a key member of BCG's Global IT UX Center of Expertise, you will play a crucial role in shaping the user experience (UX) and interface (UI) of our Gen AI products. Your expertise in user-centered design principles and methodologies will drive the creation of virtual assistants and large language models (LLMs) across the...

  • Lead UX Designer

    2 weeks ago


    Chicago, Illinois, United States Capital One Full time

    Job Title: Lead UX Designer - GenAI ExperiencesCapital One is seeking a highly skilled Lead UX Designer to join our AI and ML Design team. As a key member of our team, you will be responsible for leading the design of GenAI-powered experiences for Capital One associates and customers.Key Responsibilities:Collaborate with cross-functional teams to uncover...


  • Chicago, Illinois, United States Health Care Service Corporation Full time

    {"Job SummaryThis position is responsible for providing leadership to highly complex, strategic organizational design (OD) and operating model initiatives and programs for divisions and subdivisions; partnering with large divisions and/or multiple divisions on large-scale organizational redesigns of key strategic significance to the organization; providing...

  • Lead Researcher

    1 month ago


    Chicago, Illinois, United States Motorola Solutions Full time

    Job SummaryWe are seeking a highly skilled Lead Researcher - Digital Experience Designer to join our team at Motorola Solutions. As a key member of our design team, you will be responsible for leading user research initiatives to inform the design of our digital products and experiences.Key ResponsibilitiesDesign and lead user research studies to understand...

  • Electrical Engineer

    4 weeks ago


    Chicago, Illinois, United States Solvenow Inc. Full time

    About the JobWe are seeking a highly skilled Senior Electrical Engineer to lead our substation design and operations team at Solvenow Inc.Key ResponsibilitiesInnovate project approaches to optimize safety, schedule, and profitability.Train and mentor less experienced engineers in technical and professional development.Perform quality control reviews and lead...