Intensive Case Management Specialist

2 days ago

Tallahassee, United States International Rescue Committee Full time
Job Overview

The International Rescue Committee (IRC) is seeking a skilled Intensive Case Management Specialist to join our team. As a key member of our refugee support services, you will work closely with clients, colleagues, and external partners to develop and implement individualized service plans that meet the unique needs and goals of each client.

Key Responsibilities:

  • Determine client eligibility for intensive case management programming and conduct intake assessments to review program expectations and outcomes.
  • Develop and implement individualized, SMART self-sufficiency plans for each client enrolled in the program.
  • Evaluate client progress every six months during active program enrollment to determine progress towards goals and identify new needs and actions required.
  • Assist clients in navigating healthcare and social service systems, including helping clients apply for benefits and attend and schedule appointments.
  • Conduct community outreach and maintain a strong network of service providers that meet client needs.
  • Provide clients with extended orientation on various topics, such as women's health, transportation systems, and physical healthcare systems at the local level.
  • Respond to client crises with guidance from supervisor as needed.
  • Assist clients with requesting financial assistance when applicable and track received financial assistance within case files.
  • Maintain up-to-date documentation in client case files to ensure services are properly documented throughout the client's service period.

Requirements:

  • Bachelor's degree in social work, public health, or related field of study preferred.
  • Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
  • Strong relationship building, diplomacy, and networking skills, with the ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written, with proficiency in language(s) spoken by client group preferred.
  • Proficient in Microsoft Office applications, with the ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver's license and access to a personal, insured vehicle.

Working Environment:

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors, including labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.

Benefits:

The IRC offers a comprehensive and highly competitive set of benefits, including sick time, a 403b retirement savings plan, employee assistance program, and more.

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