Help Desk Specialist

2 weeks ago


Portage, Michigan, United States The Kendall Group Full time
Help Desk Specialist

About The Kendall Group
The Kendall Group is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Document and track technical issues and resolutions
  • Collaborate with other teams to resolve complex technical issues

Requirements:
  • 2 years of experience in a help desk or technical support role
  • Proficiency in Microsoft Office and Office 365 products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment

Why Work for The Kendall Group?
The Kendall Group is a 100% employee-owned company that values its employees and provides opportunities for growth and development. We are committed to providing excellent customer service and support to our employees and customers.

Equal Opportunity Employer:
The Kendall Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects all employees.
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