Financial Operations Assistant
7 days ago
We believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary of $54,000 per year, a robust benefits package, and programs to support your work-life balance and well-being.
We're recognized for our commitment to diversity, equity, and inclusion. Our employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. This role plays a critical part in our success by ensuring operational activities are completed efficiently while minimizing risks under established policies.
About this Role:
We're seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you'll:
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Receive guidance from managers and exercise judgment within defined policies and procedures
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers' financial needs
Required Qualifications:
To be successful in this role, you'll need 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Benefits:
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), and employee stock purchase plan (ESPP). You'll also have access to exclusive discounts and perks through our Employee Discounts program. We're committed to supporting your well-being and career development through various programs and resources.
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