Financial Operations Associate

6 days ago


Ocean Springs, Mississippi, United States WELLS FARGO BANK Full time
Overview
We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our team at Wells Fargo Bank. As a key member of our National Branch Network, you will play a critical role in supporting customer experience and operational activities while minimizing risks under established policies.

About This Role
This Financial Operations Associate position is part of the Consumer, Small & Business Banking division. In this role, you will support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Responsibilities
Your primary responsibilities will include:
  • Supporting customer experience by providing accurate and timely service, resolving issues, and addressing customer concerns.
  • Completing operational activities such as processing transactions, managing cash, and maintaining branch operations.
  • Working closely with the Branch Manager and other team members to achieve business objectives and improve processes.

Requirements
To be successful in this role, you should have:
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, education.
  • Strong communication and interpersonal skills, with the ability to interact with customers, colleagues, and management effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Benefits
We offer a competitive salary, along with a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career growth and professional development.

Earning Potential
The estimated annual salary for this role is around $60,000 - $80,000, depending on location and experience.

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