Food Service Management Professional

4 days ago


San Bernardino, California, United States 13th FloorPilot, LLC (\ Full time
General Manager, Assistant Manager, Crew Leader

13th Floor/Pilot, LLC is a leading multi-concept franchisee of Cinnabon, Auntie Anne's Pretzels, and Jamba with aggressive expansion plans. We are seeking talented individuals to join our management team who possess strong leadership, enthusiasm, and interpersonal skills. The ideal candidate will have a good grasp of financial reports and be able to create action plans, demonstrate organization, and have a strong work ethic. Sanitation orientation and responsiveness are also essential.

Key Responsibilities:
  • Provide exceptional customer service by greeting and engaging guests, suggesting multiple food and beverage products, and delivering high-quality products.
  • Demonstrate Attentive, Cheerful, and Timely standards for service, provide product samples, and maintain a clean-as-you-go mentality.
  • Work with the team to proactively react to guest needs, model and promote the company culture, and maintain facility cleanliness during the shift.
  • Achieve certification on all crewmember position qualifications, consistently uphold product standards, and follow procedures outlined in the Training Guide Manual.
  • Maintain safe and healthy workplace conditions for guests and other crew members, and immediately report accidents and other incidents to bakery management.
Critical Skills:
  • Deliver WOW Service, demonstrate strong teamwork and interpersonal communication skills, and be honest and have integrity.
Essential Physical Requirements:
  • Ability to communicate with guests and co-workers, perform basic addition and subtraction, and provide correct change to guests.
  • Ability to process information through the POS register system, operate and care for equipment, and lift up to 35 lbs.


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