Housekeeping Operations Manager

1 week ago


Franklin, Tennessee, United States Southall Full time
Job Summary

The Director of Housekeeping will oversee the daily operations of housekeeping and laundry services at Southall. This role requires exceptional leadership and communication skills to ensure seamless guest experiences.

Key Responsibilities
  • Manage a team of housekeeping staff, including interviewing, training, and scheduling.
  • Establish and maintain high standards of cleanliness and appearance throughout the property.
  • Monitor staff performance and provide coaching and feedback as needed.
  • Develop and implement cleaning and maintenance programs to ensure the longevity of furniture, fixtures, and equipment.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Assure the financial goals of the department are met by monitoring labor expenses and other divisional costs.
  • Prepare annual budgets and propose capital expenditures as needed.
Requirements
  • 5+ years of experience as an Executive Housekeeper or Director of Housekeeping, preferably in a luxury resort or hotel setting.
  • Strong leadership and communication skills, with the ability to effectively manage a team.
  • Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office Suite and experience with housekeeping efficiency systems.
  • Bi-lingual skills are strongly preferred, with conversational Spanish or Arabic being a plus.
What We Offer

Southall is committed to providing a diverse and inclusive work environment. We offer competitive salaries, benefits, and opportunities for professional growth and development.


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