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Night Auditor

2 months ago

Daytona Beach, Florida, United States Shaner Hotel Group Full time

Job Summary

The Night Auditor is a key member of our hotel team, responsible for ensuring the smooth operation of our front desk during the overnight hours. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities

  • Guest Services
    • Provide exceptional guest service, ensuring that all guests feel welcome and valued.
    • Respond to guest complaints in a professional and courteous manner.
  • Revenue and Expense Management
    • Balance revenue and expense transactions that occurred during the day.
    • Process all check-ins and check-outs according to established hotel requirements.
  • Administrative Tasks
    • Generate, print, and distribute daily reports to designated departments/personnel.
    • Perform other administrative tasks as assigned.

Requirements

  • Education
    • High school graduate or equivalent.
  • Experience
    • Minimum one year customer service experience; previous hotel experience preferred.
  • Skills
    • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
    • Computer experience preferred.
    • Bilingual English/Spanish a plus.

About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and delivering outstanding results for our investors and partners.