Service Verification Associate

6 days ago

Jenkintown, Pennsylvania, United States ModivCare Full time
Job Title: Service Verification Associate

CareGivers America, a Modivcare Company, is a leading provider of Non-Medical Home Care, Home Health, and Private Duty Nursing services. We have 22 offices in Pennsylvania, serving 40+ counties and are continuing to grow.

Job Summary:

We are seeking a detail-oriented and organized Service Verification Associate to join our team. As a Service Verification Associate, you will be responsible for managing accurate and timely processing of employee timesheets and ensuring compliance with payroll deadlines.

Key Responsibilities:
  • Manage the current employee caseload by ensuring all timesheets are received by the weekly payroll deadline.
  • Verify and ensure timesheets are correctly filled out by the employee, reviewing for accuracy and completeness.
  • Complete data entry and shift confirmation of all shifts worked in the appropriate Electronic Health Record (EHR) platform.
  • Communicate with employees to follow up on any timesheet errors that can be resolved without the assistance of the Care Coordination department.
  • Run EHR reports to send mass communications to employees with missing timesheets or shift discrepancies, providing clear instructions for corrections.
  • Follow up with employees through a text and/or phone call throughout the payroll week to collect any outstanding timesheets from the most recent payroll period and/or previous payroll periods.
  • Assist branches and the Quality Assurance Department with service verification audit requests related to manual timesheets.
  • Maintain strict confidentiality regarding all aspects of job responsibilities, ensuring compliance with HIPAA Privacy and Security Rules.
  • Ensure compliance with applicable state and federal regulations, company policies/procedures, and accreditation standards related to manual timesheet entry.
  • Monitor and assist with employee compliance for clocking in and out using the Electronic Visit Verification (EVV) system.
  • Regularly monitor the EVV Dashboard to ensure clock in and clock out are properly recorded in the client's schedule.
Requirements:
  • Computer literacy including working knowledge of Microsoft Office applications (Outlook, Word, Excel).
  • Self-motivated, detail-oriented, and pragmatic; a team player who is analytical and solution-focused.
  • Promotes teamwork by fostering a positive, transparent, and focused working environment which achieves maximum results.
  • Proficiency in using Electronic Health Record (EHR) platforms and timekeeping systems.
  • Strong organizational and multitasking abilities, with the capacity to meet deadlines in a fast-paced environment.
  • Familiarity with HIPAA Privacy and Security Rules and other relevant regulations is preferred.
About Us:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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