Customer Service Representative

2 months ago


Lincoln, Nebraska, United States Union Bank & Trust Company Full time
Job Summary

At Union Bank & Trust Company, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing financial transactions, and promoting our bank's products and services.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to our clients, responding to their inquiries, resolving issues, and exceeding their expectations.
  • Transaction Processing: Accurately process financial transactions, including deposits, withdrawals, and transfers, while maintaining a high level of accuracy and attention to detail.
  • Product Promotion: Cross-sell our bank's products and services to customers, identifying opportunities to increase sales and revenue.
  • Compliance: Maintain knowledge of bank regulations, policies, and procedures, ensuring compliance with all applicable laws and regulations.
  • Teamwork: Collaborate with colleagues to achieve team goals, providing support and assistance as needed.
Requirements
  • Bilingual: Fluency in Spanish is required.
  • Education: High school diploma or equivalent.
  • Experience: Cash handling experience preferred.
  • Skills: Accuracy, attention to detail, basic math skills, and proficient computer skills.
Working Environment
  • Indoor Work: Work in a fast-paced indoor environment, with minimal exposure to outdoor elements or hazards.
  • Physical Demands: Ability to stand and/or walk for prolonged periods, with occasional lifting and carrying up to 50 pounds.


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