Crew Team Member

4 days ago


Fredericksburg, Virginia, United States Dunkin' Plank Rd, Fredericksburg, VA Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member at Dunkin' Plank Rd, Fredericksburg, VA. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of quality and service.

Key Responsibilities
  • Team Environment
    • Communicate effectively with fellow team members, promoting a positive and respectful work environment.
    • Respond positively to feedback and direction, demonstrating a commitment to growth and development.
    • Hold yourself accountable for your responsibilities on your shift, adhering to schedule and arriving ready to work on time.
  • Operations Excellence for Guest Satisfaction
    • Prioritize guest satisfaction, ensuring each guest has a positive experience.
    • Respond to specific guest needs and resolve problems with a sense of urgency, demonstrating a commitment to excellence.
    • Adhere to brand standards and systems, delivering quality food and beverage to each guest.
    • Maintain a clean and neat workstation, completing thorough cleaning of guest areas as directed.
  • Profitability
    • Effectively execute restaurant standards and marketing initiatives, driving sales and revenue growth.
    • Prepare all products following appropriate recipes and procedures, ensuring consistency and quality.
    • Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
    • Comply with all restaurant, brand, and franchisee policies.
Requirements
  • Skills
    • Fluently speak and read English.
    • Capable of counting money and making change.
    • Able to operate restaurant equipment (minimum age requirements may apply).
  • Required Competencies
    • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
    • Passion for Results - set compelling targets and deliver on commitments.
    • Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
Additional Information
  • Minimum Age - 16+ years old.
  • Employment Eligibility - we use eVerify to confirm U.S. employment eligibility.


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