Field Service Operations Manager
1 day ago
Join ALTA Equipment Group in Ft. Myers, FL as a Field Service Operations Manager. As a key member of our team, you will be responsible for dispatching technicians, managing work orders, and ensuring timely completion of customer service requests. The ideal candidate will have a strong technical knowledge base, excellent communication skills, and the ability to work effectively in a fast-paced environment. With a competitive hourly rate ($20-$25), comprehensive benefits package, and opportunities for professional growth, this role offers a dynamic and rewarding career path.
Main Responsibilities:
* Dispatch technicians to handle service requests and PMs
* Take, record, and prioritize customer calls for service requests
* Compile and complete customer summary invoicing
* Manage field truck expenses, work orders, and truck maintenance
* Answer internal and customer service calls
* Open and close work orders, including accurately recording storylines into each order
* Schedule periodic maintenance for customer equipment
* Assist technicians with finding technical data
What We Look For:
* Previous experience in dispatching, warranty administration, or mechanics
* Strong technical knowledge base to answer technician questions
* Excellent verbal and written communication skills
* Ability to work effectively in a fast-paced environment
About ALTA Equipment Group:
* ALTA Equipment Group is an equal opportunity employer committed to diversity and mutual respect
* We value employees who embody our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect, and One Team
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