Wound Care Coordinator

4 weeks ago


Syracuse, New York, United States Upstate University Hospital Full time

Job Summary:

The Wound Care Coordinator is responsible for ensuring excellent patient experience from scheduling to completion of care in the wound care and hyperbaric department. This includes smooth patient flow, check-in and check-out procedures, registration, and entering/verifying demographics, insurance, and financial information.

The Wound Care Coordinator will work with patients to advise on insurance carrier requirements, obtain signatures on necessary documentation, and manage the authorization process. They will also prioritize incoming mail, faxes, and correspondence, and assist in preparing monthly reports and daily charges.

This role requires excellent communication skills, a working knowledge of medical terminology, and experience in a healthcare-related setting. The ideal candidate will be able to work in a fast-paced environment and provide excellent customer service to diverse patient populations.

Key Responsibilities:

  • Ensure smooth patient flow and check-in/check-out procedures
  • Work with patients to advise on insurance carrier requirements
  • Manage the authorization process
  • Prioritize incoming mail, faxes, and correspondence
  • Assist in preparing monthly reports and daily charges

Requirements:

  • Associates degree and three years of relevant experience in a healthcare-related setting
  • Working knowledge of medical terminology and medical billing/insurance requirements
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment and provide excellent customer service


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