Front Desk Manager Position
2 days ago
This role is responsible for the day-to-day operations of the Front Desk and Kids Club, including hiring, recruiting, scheduling, and training new employees. The successful candidate will be responsible for processing guest check-ins, maintaining member accounts, and upholding quality customer service.
Key Responsibilities- Manage club follow-ups to ensure members are not past due and current
- Execute procedures as outlined by front desk and kids club manuals
- Assist the Club Manager with all club operations as needed
- Responsible for daily register deposits
- Maintain office supply order
- Responsible for desk inventory
- Responsible for submitting product orders
- Attend all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
- Ensure the front desk is clean, maintained, and organized at all times
- Ability to respond quickly and appropriately to emergency situations
- Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
- Available to work weekends and evenings and holidays
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years experience in customer service function
- Ability to stand for long periods of time
- Ability to lift up to 45 pounds
- Ability to communicate with guests and other associates, including reading, writing, and speaking
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