Front Desk Manager Position

2 days ago


Tulsa, Oklahoma, United States Genesis Health Clubs Full time
Job Summary

This role is responsible for the day-to-day operations of the Front Desk and Kids Club, including hiring, recruiting, scheduling, and training new employees. The successful candidate will be responsible for processing guest check-ins, maintaining member accounts, and upholding quality customer service.

Key Responsibilities
  • Manage club follow-ups to ensure members are not past due and current
  • Execute procedures as outlined by front desk and kids club manuals
  • Assist the Club Manager with all club operations as needed
  • Responsible for daily register deposits
  • Maintain office supply order
  • Responsible for desk inventory
  • Responsible for submitting product orders
  • Attend all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
  • Ensure the front desk is clean, maintained, and organized at all times
  • Ability to respond quickly and appropriately to emergency situations
  • Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Requirements
  • Available to work weekends and evenings and holidays
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • 1-2 Years experience in customer service function
Physical Requirements
  • Ability to stand for long periods of time
  • Ability to lift up to 45 pounds
  • Ability to communicate with guests and other associates, including reading, writing, and speaking


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