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Business Operations Manager
2 months ago
We are seeking a highly skilled Business Manager to join our team at Gentle Dental. As a Business Manager, you will play a critical role in ensuring the smooth operation of our dental practice, providing exceptional service to our patients, and supporting the overall performance of the office.
Key Responsibilities- Maintain a positive and productive office environment that ensures optimal patient care and customer service.
- Supervise and manage the office team, including selection, training, and development of non-clinical staff members.
- Evaluate and improve office production and procedures to enhance efficiency, patient retention, and profitability.
- Analyze and organize office operations, including bookkeeping, invoice processing, cash control, and payroll preparation.
- Organize daily office operations, schedule staff, and conduct team huddles to ensure effective communication and collaboration.
- Collect payments from patients and handle cash transactions in accordance with our Cash Handling Policy.
- Review production reports and communicate results with the team to meet or exceed budget targets.
- Act as a backup to the front office team, scheduling appointments, answering phones, and assisting with patient questions.
- Address patient complaints in a timely and compassionate manner.
- Recruit, retain, and terminate staff, working with HR to resolve employee issues.
- Maintain advanced knowledge of software systems for managerial reporting.
- Ensure compliance with state dental laws, health and safety regulations, and office policies.
- Previous dental or healthcare management experience preferred but not required.
- Excellent verbal and written communication skills.
- Computer literacy, with QSI/Denticon experience a plus.
- Employee Assistance Program.
- Medical, pharmacy, dental, and vision insurance for employees and their families.
- Basic life, AD&D, and long-term disability insurance.
- 6 paid holidays and 2 paid floating holidays.
- PTO (80 hours per year for hourly employees).
- 401k plan and deferred compensation plan.
- CE credits.
- Career opportunities to advance with the company.