Salesforce Architect

3 days ago

Portland, Oregon, United States WEX Full time
About the Role

We are seeking an experienced Salesforce Administrator to join our team at WEX. As a key member of our IT department, you will be responsible for developing and implementing scalable CRM solutions that support our global payment solutions business.

Key Responsibilities
  • Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities, and multiple third-party apps.
  • Design, configure, and administer WEX's global Salesforce org, leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules, and VisualForce pages.
  • Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow, and reporting.
  • Stay current with the development and release of Salesforce's capability roadmap and how best to use new features to solve WEX business challenges.
  • Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality.
  • Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support.
  • Handle ticket requests through a queue and be able to prioritize what you're working on to minimize escalations.
  • Create and administer training to existing or new users/groups and provide one-to-one training to end users on an ongoing basis.
  • Implement and integrate third-party products/applications on the Salesforce platform.
  • Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform.
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
  • Serve as a technical interface between IT, business users, and outside partners.
Requirements
  • 3+ years experience with an enterprise-scale Salesforce.com instance.
  • Bachelor's degree in Computer Science, a related field, or equivalent experience.
  • Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions.
  • Analytical and problem-solving skills with strong interpersonal, written, and verbal communication and a desire to work in highly complex information technology systems.
  • Ability to work in a fast-paced, rapidly changing environment, managing multiple priorities.
  • Salesforce.com Administrator or Advanced Administrator Certification (preferred, not required).
  • Experience with Salesforce Lightning Experience/Architecture desired.
  • Ability to interact with executive-level stakeholders, manage expectations, provide regular updates, and conduct steering committee meetings.

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