Customer Care Coordinator

3 weeks ago


Hattiesburg, Mississippi, United States Richie Williams - State Farm Agent Full time

We are looking for a Customer Care Coordinator to join our team at Richie Williams - State Farm Agent. In this role, you will be responsible for providing prompt, accurate, and friendly customer service, using a customer-focused review process to educate customers about insurance options, and developing leads to market appropriate products and services.

Key Responsibilities:

  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements:

  • Resolve complex customer issues.
  • Excellent communication skills.
  • Pride in getting work done accurately and timely.
  • People-oriented.
  • Ability to work in a team environment.
  • Ability to multitask.
  • Property and Casualty License.
  • Life and Health License.

We offer a competitive salary of approximately $55,000 per year, depending on experience and qualifications. If you are passionate about delivering excellent customer service and have a strong background in insurance, we encourage you to apply.



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