Cybersecurity Quality Control Analyst
3 weeks ago
Job Summary:
We are seeking a highly skilled Cyber Incident Response QC Analyst to join our team at SAIC. As a Cyber Incident Response QC Analyst, you will be responsible for creating metrics reports based on SOC cases, tracking and monitoring trends in service delivery, and providing quality control feedback to SOC analysts.
Key Responsibilities:
- Create metrics reports based on SOC cases and roll those metrics into KPIs.
- Track and monitor trends in the service delivery of the SOC.
- Provide quality control feedback to SOC analysts on their work product.
- Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
- Analyze incident data and root cause trends to identify systemic issues.
- Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
- Ensure adherence to internal quality standards and industry best practices.
- Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
- Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
- Stay updated on industry trends and developments related to quality control in cybersecurity.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
- Must be a US Citizen and able to obtain a Public Trust.
- 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
- Strong understanding of RCA techniques and methodologies.
- Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
- Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
- Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
- Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.
Preferred Qualifications:
- GIAC Certified Incident Handler.
SAIC is an Equal Opportunity Employer.
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