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Cybersecurity Quality Control Specialist

2 months ago

Austin, Texas, United States SAIC Full time
Cybersecurity Quality Control Specialist

We are seeking a highly skilled Cybersecurity Quality Control Specialist to join our team at SAIC. As a key member of our cybersecurity operations team, you will be responsible for ensuring the quality and accuracy of our incident response and quality control processes.

Key Responsibilities:

  • Create and maintain metrics reports based on SOC cases and roll those metrics into KPIs.
  • Track and monitor trends in the service delivery of the SOC.
  • Provide quality control feedback to SOC analysts on their work product.
  • Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
  • Analyze incident data and root cause trends to identify systemic issues.
  • Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
  • Ensure adherence to internal quality standards and industry best practices.
  • Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
  • Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
  • Stay updated on industry trends and developments related to quality control in cybersecurity.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
  • Must be a US Citizen and able to obtain a Public Trust.
  • 2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
  • Strong understanding of RCA techniques and methodologies.
  • Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
  • Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
  • Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
  • Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.

SAIC is an Equal Opportunity Employer.