Public Safety Call Taker

4 weeks ago


Houston, Texas, United States City of Midland, TX Full time
Job Summary

We are seeking a highly skilled Public Safety Call Taker to join our team at the City of Midland, TX. As a key member of our public safety team, you will be responsible for answering emergency and non-emergency calls from citizens, routing calls for service, and providing critical information to law enforcement officials and investigators.

Key Responsibilities
  • Answer emergency and non-emergency calls from citizens and provide critical information to law enforcement officials and investigators.
  • Route calls for service to the appropriate agency or organization.
  • Request and disseminate information via the telephone.
  • Enter related information into the system.
  • Perform related duties as assigned.
Requirements
  • Ability to work with communications equipment and communicate with citizens and emergency personnel in highly stressful, possibly emergency situations.
  • Ability to read and understand technical and professional manuals to record work activities, keep records or work with computers.
  • High school diploma or equivalent preferred with one to three years of experience in a clerical position, preferably with experience in data entry and general personal computing and telephone skills.
  • Must be able to pass a typing test with 35 wpm and a Perfex test.
Working Conditions

The employee sits at a terminal and listens to a communications headset to answer the telephone. Must be able to communicate clearly under what, at times, could be highly complex and stressful situations. Ability to learn and discern visual images that are on small liquid crystal displays and discern between multi-colored lights.


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