Public Housing Clerk
4 weeks ago
Job Summary
The Public Housing Clerk will be responsible for performing a variety of administrative and program-related tasks supporting clients' public housing waiting list process. This role requires a high level of customer service for both clients and staff in providing a point of contact for public housing applicants, incoming telephone calls, and providing office support to the Asset Management Division.
Key Responsibilities
- Perform data entry functions as required; inputs and tracks data accurately on a regular basis and reconcile accounts and send out correspondence on behalf of the Public Housing Program.
- Maintain an indexed record of the files in electronic systems for electronic access of applicant information.
- Assist in maintaining client data/information in Asset Management databases, including compiling data for requested information and reports to include transfer lists, 504, VAWA, ADA reporting, leasing, and occupancy status updates, etc.
- Maintain inquiries concerning status checks, hearing requests, application requests, and inquiries related to public housing property concerns and/or grievances, including responding to applicants, tenants, and/or community stakeholders via email and/or telephone.
- Perform customer service functions, including answering the telephone, greeting, and providing assistance to residents, the public, and other staff.
- Prepare, track, and mail denial letters.
- Perform other duties as assigned, including any temporary assignments at other locations or doing other functions commensurate with the qualifications and knowledge of this position.
Requirements
- Ability to learn federal, state, and local laws, rules, and regulations, pertaining to low-income housing and client policies and procedures.
- Some knowledge of principles, practices, and techniques of budgeting and data processing.
- Knowledge of community resources and social service agencies essential for optimum results and program development and implementation.
- Ability to establish and maintain effective working relationships with other employees and the public, and deal effectively with situations requiring one to be tactful and diplomatic, yet firm.
- Ability to communicate clearly and concisely, verbally and in writing.
- Ability to compile and interpret statistical data for effective reporting.
- Ability to develop training materials and make effective presentations.
- Bilingual communication is highly desirable.
Work Environment
The Public Housing Clerk will work in a fast-paced office environment, interacting with clients, staff, and community stakeholders. The role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. The ideal candidate will have a strong understanding of public housing policies and procedures, as well as excellent customer service skills.
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