In-Room Dining Order Taker
4 weeks ago
The Post Oak Hotel is seeking a highly skilled In-Room Dining Order Taker to provide exceptional service to our guests. As a key member of our team, you will be responsible for taking guest orders through the phone and in-person, while possessing detailed knowledge of food and beverage items on the menu and upselling guests on additional items where appropriate.
Key Responsibilities- Be familiar with all standards of performance excellence and adhere to these standards throughout our guests' experience
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Ensure correct posting in POS system for communication to the service and kitchen department
- Help maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
- Complete closing duties, including restocking items, cleaning as needed, etc.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
- Maintain confidentiality of proprietary information; protect company assets
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Be knowledgeable about The Post Oak and its services
- Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
- High School diploma or equivalent and/or experience in a hotel or a related field
- 1-3 years of restaurant experience
- Ability to listen effectively, strong attention to detail a must
- Previous hotel experience, luxury or Forbes experience preferred
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Physical demands:
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
- Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
- Complimentary parking and colleague meal
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