In-Room Dining Order Taker

4 weeks ago


Houston, Texas, United States Landry's Full time
Job Summary

The Post Oak Hotel is seeking a highly skilled In-Room Dining Order Taker to provide exceptional service to our guests. As a key member of our team, you will be responsible for taking guest orders through the phone and in-person, while possessing detailed knowledge of food and beverage items on the menu and upselling guests on additional items where appropriate.

Key Responsibilities
  • Be familiar with all standards of performance excellence and adhere to these standards throughout our guests' experience
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Ensure correct posting in POS system for communication to the service and kitchen department
  • Help maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area
  • Complete closing duties, including restocking items, cleaning as needed, etc.
  • Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
  • Maintain confidentiality of proprietary information; protect company assets
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette
  • Be knowledgeable about The Post Oak and its services
Qualifications
  • Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
  • High School diploma or equivalent and/or experience in a hotel or a related field
  • 1-3 years of restaurant experience
  • Ability to listen effectively, strong attention to detail a must
  • Previous hotel experience, luxury or Forbes experience preferred
  • Ability to work flexible schedules, including nights, weekends and holidays is required
  • Physical demands:
    • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
    • Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds
    • Stand, sit, or walk for an extended period of time or for an entire work shift
What We Offer
  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities
  • Complimentary parking and colleague meal


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