Customer Service Liaison

2 weeks ago


Los Angeles, California, United States Coast Packing Company Full time
About Coast Packing

We're a family-owned business with a century-long history of enhancing the flavor of millions of meals. As the foremost supplier of animal fat shortenings, we specialize in lard and beef tallow across the Western United States. Our clientele includes major manufacturers, distributors, retailers, and smaller food service operations.

Role Summary

The Customer Service Representative plays a crucial role in providing exceptional customer service to internal and external customers. This involves utilizing in-depth knowledge of company products and programs, as well as effective communication with team members.

Key Responsibilities
  • Interface with customers via various channels to respond to routine inquiries and resolve concerns.
  • Process transactions, including simple adjustments and billing.
  • Prepare daily sales projection forecasts and sales reports.
  • Act as a liaison between customers and internal groups, such as Quality Assurance, Production, and Shipping departments.
  • Complete Food Safety and Inspection Service export documentation.
  • Collaborate with intermodal and freight brokers to review freight costs and bookings.
  • Schedule vendor deliveries and customer pick-ups.
  • Maintain accurate documentation of all customer interactions.
  • Ensure a high level of professionalism at all times, fostering connections and developing rapport with customers.
  • Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction.
Qualifications
  • A combination of education and experience that provides the required knowledge, skills, and abilities, typically including:
  • A High School Diploma or GED.
  • 3-6 years of previous customer service experience or 3 years of support-related experience.
  • 3-6 years of previous logistics experience, working with freight and forward warehousing.
  • Bilingual English/Spanish required.
Work Environment

The work environment for this role includes an office and plant setting, with exposure to wet or humid conditions, extreme cold and heat, and working near moving mechanical parts.

Benefits
  • Competitive base salary and bonus potential.
  • PTO.
  • 401K.
  • Medical, Dental, Vision benefits.


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