Resident Director

1 week ago

Stanford, California, United States Inside Higher Ed Full time
Job Summary

We are seeking a highly motivated and experienced Resident Director to join our team in Residential Education. The Resident Director will be responsible for leading and managing programs and functions under minimal supervision, administering and implementing university and department policies and procedures, and advising or referring on issues regarding financial aid, housing, registrar and academic services, International student services, student engagement, academic advising, and career counseling and placement.

Key Responsibilities
  • Lead and manage program(s) or function(s) under minimal supervision.
  • Administer, implement, and interpret university and department policies and procedures.
  • Advise or refer on issues regarding financial aid, housing, registrar and academic services, International student services, student engagement, academic advising, and career counseling and placement.
  • Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas.
  • Work on problems of diverse complexity (size, degree, focus, expertise, breadth, impact) where analysis of data requires evaluation of identifiable factors.
  • Network with senior internal and external contacts in own area of expertise and outside own area of expertise.
  • Administer student support function in Residential Education.
  • Collaborate with others to develop integrated learning experiences in the student residences.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • May be tasked with evaluating and recommending program improvements.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues.
  • Facilitate case management when appropriate to administer an integrative approach for care and support for students.
  • Provide guidance and counsel to students, as well as advise and develop a wide range of programs and services.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships.
  • Represent Residential Education, Student Affairs, and university at meetings and events.
  • Provide advice and referrals to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, university policies and procedures, etc.
  • May have to escalate issues to a Neighborhood Program Director and/or Associate Dean.
  • Serve as a hearing officer for cases and conduct meetings with students, determine responsibility and assign educational sanctions.
  • Where possible, utilize restorative practices and refer higher level cases to the conduct process, and participate in the adjudication process as a student support person for all student parties.
  • Serve as a subject matter expert to students and other departments, particularly on student care and university policies and procedures that impact students.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • Summarize data from multiple sources, utilizing quantitative and qualitative assessments to produce positive changes and quality services for students.
  • Prepare and manage reports and presentations.
  • Serve as a key member of a project team.
  • May train and supervise other staff, volunteers and temporary workers.

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