Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service, promoting Bank products and services, and building strong relationships with our clients.
Key Responsibilities- Client Service
- Deliver outstanding customer service, resolving complex issues and exceeding customer expectations.
- Develop and maintain a deep understanding of Bank products and services, making informed recommendations to customers.
- Collaborate with colleagues to identify opportunities to enhance customer engagement and satisfaction.
- Participate in outbound calling campaigns to promote Bank services and products.
- Transaction Duties
- Process a wide range of customer transactions, including checking, savings, loans, and other assigned services.
- Identify opportunities to cross-sell Bank products and services, meeting established goals.
- Maintain accurate records and balances, adhering to Bank policies and procedures.
- Provide exceptional customer service, ensuring a positive experience for all clients.
- Education
- High school diploma or equivalent required.
- Experience
- Prior transaction or teller experience preferred.
- Prior customer service experience preferred.
- Cash handling experience required.
- Skills
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Basic computer skills required.
Berkshire Bank is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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