Senior Health Care Advocate

6 days ago


Hyannis, Massachusetts, United States One Medical Full time
About Us

At One Medical, we're revolutionizing the healthcare experience by making quality care more affordable, accessible, and enjoyable.

We're not just a doctor's office - we're a team of passionate professionals dedicated to delivering exceptional health outcomes for our patients.

The Opportunity

We're seeking a skilled Senior Health Care Advocate to join our primary care team in Hyannis, MA. As a key member of our team, you'll play a vital role in supporting our senior population (age 65+) by establishing trusting relationships, providing empathetic care, and removing barriers to access.

You'll work collaboratively with our integrated primary care team to facilitate better healthcare outcomes for our patients. Your responsibilities will include:

  • Capturing relevant patient information while roaming, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments.
  • Assisting with post-visit care coordination by scheduling appointments with specialists, coordinating referrals, and sharing information with the patient's internal and external care team.
  • Collaborating with providers to monitor patient health and ensure they're up-to-date on preventive measures.
  • Participating in daily practice operations, including answering phone calls, responding to emails, assisting with front desk inquiries, and maintaining the clinical space.
  • Providing patient education on chronic disease management and coaching using motivational interviewing techniques.
  • Offering anticipatory preventive guidance to families with children by building healing relationships with members and families.
Requirements

To succeed in this role, you'll need:

  • At least 1 year of experience in a high-touch customer service or patient-facing role in a healthcare setting.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently stepping up to address challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a competitive compensation package, including:

  • Base pay: $24.25 per hour (based on a full-time schedule).
  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - free confidential advice for team members.
  • Competitive medical, dental, and vision plans.
  • Free One Medical memberships for yourself, friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs - option to cash out up to 40 accrued hours per year.
  • 401K match.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid life insurance - 100% coverage.
  • Disability insurance - 100% coverage.


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