Customer Service Representative
4 weeks ago
At Boelter Companies, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring timely and accurate order fulfillment, and resolving any issues that may arise.
Key Responsibilities:
- Provide highest quality customer service and support to sales team and customers
- Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers
- Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements
- Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner
- Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions to be utilized for production
Requirements:
- Associates/Bachelors Degree preferred or 3-5 years related experience
- Proficiency in Word, Excel and Microsoft Outlook
- Knowledge of SAP a plus
What We Offer:
- A comprehensive suite of benefits, including medical, dental, vision, flexible spending, health savings accounts, long-term disability, basic life/AD&D, supplemental life/AD&D, and short-term disability coverage
- 401(k) contributions with company match
- On Demand pay
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