Customer Service Ambassador
2 weeks ago
We're a Southern California-based sunglasses company founded in 2005. Our mission is to provide high-quality, affordable sunglasses that cater to a wide range of styles and preferences.
About the PositionWe're seeking a Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional user experiences across all our touch points.
Main Responsibilities- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Work closely with our warehouse staff to fulfill replacement orders and other customer requests.
- Manage and process product returns.
- Fulfill internal promo requests accurately and efficiently.
- Perform other duties as needed.
- Excellent writing skills (writing samples are highly preferred).
- Courteous and professional phone etiquette.
- Attention to detail and punctuality.
- Strong computer and typing skills.
- Solid time management, organizational, and decision-making skills.
- A strong passion for problem-solving.
Hours: 40 hours/week
Work week: Sunday-Thursday
Location: San Diego (option to work remotely or partly remotely)
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