Housekeeping Department Lead

2 days ago

Kennebunk, Maine, United States White Barn Inn Full time
Job Title: Housekeeping Manager

White Barn Inn, a luxurious boutique hotel in Kennebunkport, Maine, is seeking a highly skilled and experienced Housekeeping Manager to join our team.

Job Summary

The successful candidate will be responsible for leading our housekeeping team, ensuring impeccable cleanliness and guest satisfaction. This is a fantastic opportunity to work in a unique and historic property, renowned for its warm New England hospitality and attention to detail.

Key Responsibilities
  • Supervise and lead the housekeeping staff, including hiring, training, scheduling, and performance management, to ensure efficient and effective operations.
  • Maintain high standards of cleanliness and hygiene throughout the property, conducting inspections and implementing procedures to uphold cleanliness standards.
  • Manage housekeeping supplies and equipment, including ordering, stocking, and inventory control, to ensure adequate supplies for daily operations.
  • Maintain close and efficient communication with maintenance team and management, in order to ensure that the hotel product is constantly kept at an excellent condition.
  • Address guest concerns or complaints related to housekeeping services promptly and professionally, ensuring guest satisfaction and resolving issues promptly.
  • Develop and manage the housekeeping department budget, monitoring expenses, labor costs, and purchasing to optimize efficiency and meet financial goals.
Requirements
  • Previous experience managing a team of housekeeping employees is preferred or several years of experience in housekeeping roles, with progressively increasing responsibilities, demonstrating expertise in cleaning procedures, staff supervision, and quality control.
  • Working knowledge of rooms management systems (Opera, Alice).
  • Advanced knowledge of Housekeeping process and procedures.
  • Computer literate and working Knowledge of Google Suite, Microsoft Office, particularly Word and Excel.
  • Superb organization and communication skills.
  • Reliability, diligence, dedication and attention to detail.
  • Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team, foster a positive work environment, and achieve departmental goals.
Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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