Barista / Cashier - Dine Boston - BOS Airport
3 weeks ago
Position Description Summary:
As a Barista, you will be responsible for providing First Class Service to both internal and external guests. This includes greeting and acknowledging guests, maintaining solid product knowledge, and providing assistance and suggestions to guests regarding product decisions. You will also utilize established communication in the store and ensure that each guest receives outstanding service.
Duties and Responsibilities:
- Exceed First Class Service standards and behavior with every guest, business partner, and peers.
- Treat guests and peers in accordance with the company's core values and regularly utilize established communication in the store.
- Process all point of sale transactions in a quick, efficient manner while complying with Cash Handling and Loss Prevention Standard Operating Procedures.
- Maintain the highest level of standards for all product preparation and presentation.
- Educate guests on vendor products and be knowledgeable of coffee in all aspects.
- Build guest loyalty and enhance selling skills by using available training materials.
- Maintain clean, organized work environments that are free of safety hazards, including trash removal, sweeping, mopping, and dishes.
- Restock and assist with inventory as needed.
- Execute merchandising standards consistent with company standards.
- Accountable for compliance with all local, state, and federal laws and regulations, including those relating to food safety.
- Other duties as assigned.
Position Qualifications:
- High School diploma or GED.
- Food and beverage experience preferred but not required.
- Knowledge of math to figure cost, make change, and cash handling procedures.
- Able to work unsupervised for extensive periods and demonstrate good judgment when dealing with guests.
- Good communication skills and the ability to work independently as well as with other team members.
- Flexibility to work nights and weekends.
- Ability to work various shifts in a 7/365 team-oriented environment.
- Excellent customer service skills and ability to communicate effectively.
- Self-starter able to prioritize and handle various tasks simultaneously.
- Ability to adapt to changing priorities and unexpected situations.
- Proficiency required in reading and writing.
- Ability to lift a minimum of 25 lbs and perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
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